Exchange Policy

MIRA Safety Exchange Policy

At MIRA Safety, our top priority is the safety and well-being of our customers. As a provider of Personal Protective Equipment (PPE), we are committed to maintaining the highest standards of safety, which requires a clear and stringent exchange policy.

What is Redo?

We have partnered with Redo to provide customers a seamless exchange experience. With Redo Returns, customers can start a return or exchange anytime with automatic labels and exchange processing.

When you opt-in for Redo at checkout, your return shipping label is included, allowing you to exchange any eligible item(s) in your order for a FREE exchange. However, please note that we do not offer refunds due to the critical nature of our products.

If you decide not to buy Redo, you can still exchange your items, but you will be responsible for the cost of the return shipping label.

All exchanges are subject to the guidelines outlined in our PPE Exchange Checklist.

Any Item Eligible for Free Exchanges

We now offer exchange protection for all orders called Redo, which you can purchase at checkout. Redo covers the return shipping cost for any item(s) in your order, allowing you to exchange them for FREE. Restocking fees may still apply.

If you choose not to buy Redo, you can still exchange items, but you will need to cover the cost of the return shipping label.

Free excahnges via Redo must follow all guidelines listed within the exchange policy. Items must be returned within 30 days of receiving the item, unused condition. 

Non-Domestic Orders

MIRA Safety cannot be held liable for international orders that are lost or damaged during shipping. Once your order has been dispatched, the transaction is considered final, and no returns or refunds will be processed.

If an order is rejected by local customs and the cost of returning the product exceeds the potential refund amount, we will direct the carrier to abandon the shipment, and no refund will be issued. MIRA Safety is not responsible for orders that are seized, destroyed, or refused by customs authorities.

Important Notes

Due to the nature of our products, once items have been shipped from our warehouse, we do not offer refunds. We do not resell open items. This policy ensures that our customers receive PPE that has not been compromised or tampered with in any way.

Please be aware that any issues related to customs clearance or delivery are the sole responsibility of the customer. We recommend taking necessary precautions to ensure smooth delivery, including providing accurate shipping information and complying with local customs regulations.

In the event of a lost or blocked shipment, it is the customer’s responsibility to take appropriate action to resolve the issue.

By prioritizing your safety and health, we strive to maintain trust in our ability to provide reliable PPE solutions. For self-service, please visit our Exchange Portal. Should you have any questions or concerns regarding our  exchange policy, please contact our customer service team for assistance.